Agent Communication Issues


#1

You will be notified in the case that Cloud 66 is unable to connect to your server for at least 20 minutes. This may happen for the following reasons:

  • Your server cron daemon has stopped running
  • Your server is under high load, preventing it from accepting communication
  • Your server is unable to connect to Cloud 66 due to network connectivity issues
  • Your server is down

If you receive a notification about this, please see the following steps:

  1. Is your web endpoint functioning? This could be a matter of visiting your server IP address through your browser.
  2. Can you connect to the server yourself via SSH?
  3. Is your cloud vendor experiencing any issues?
  • Is Cloud 66 experiencing issues? See the Twitter and Status page.
  • Try rebooting the server from your cloud vendor dashboard - this would help if it's under heavy load
  • If you have verified all of the above scenarios without finding the problem, please contact Cloud 66 support through your dashboard.